Assistant Garage Door Technician – Job Description and Responsibilities

The Assistant Garage Door Technician is a Assistant GDT to the primary service/installation provider, the Lead Garage Door Technician, for residential and commercial garage doors, garage door opening systems, and gate opening systems. Garage door service work is done on existing doors, opening systems, or previously installed gate opening systems. Garage door installation work is done on newly constructed homes, new installations in existing homes, or replacement of existing door systems.

Work assignments are received from the Lead Garage Door Technician. Garage Door service/installation appointments are typically handled by a two-person crew: the Lead GDT and the Assistant GDT. It is the responsibility of the Lead GDT to plan, coordinate, and carry out the primary service task, as defined by the Service Manager, with the help of the Assistant GDT. It is the responsibility of the Assistant GDT to carry out the directions and tasks assigned by the Lead GDT in a positive and productive manner. In cases of disagreement or misunderstanding, the Lead GDT has final decision authority.

Garage door technicians have specific responsibilities in the areas of record keeping for customer billing, time cards for compensation, maintaining service vehicles and equipment, product education and training, safety training, housekeeping at the warehouse and shop, job-site housekeeping, and miscellaneous duties as required by the Lead GDT and service manager.

Because of the nature of door systems in a commercial/industrial environment, these systems may play a critical role in both business continuity for the customer, as well as revenue generation. Accordingly, problems with these types of systems may require immediate and prioritized attention to repair and/or replacement by the Assistant Garage Door Technician, as directed by the Lead GDT.

Service technicians are the first line of support for commercial/industrial customers and are expected to maintain a neat and clean appearance and to treat all customers with decency and respect at all times, regardless of the customer’s mood or disposition.

Primary Job Functions

  • Responding to work assignments and tasks as directed by the Lead GDT.
  • Reviewing Work Order information for accuracy and completeness before departing for job.
  • Assisting in ensuring truck is fueled, serviced, and ready for operation prior to beginning of workday. Regularly handing in fuel receipts. Washing truck prior to start of work on Monday of each week.
  • Ensuring truck is restocked with appropriate service material daily, as directed by Lead GDT.
  • Notifying Lead GDT of any required vehicle repairs when detected.
  • Reading instruction manuals for all products installed in a service environment before attempting to install.
  • Learning the basics of track alignment, track adjustment, horizontal leveling with slight raise, adequate back hangs, and operator arm setting.
  • Assisting Lead GDT in assessment of what the root cause of the problem is and assisting in repairing that problem.
  • Asking for help and/or assistance from Lead GDT on assigned tasks or service requirements when necessary.
  • Referring any questions or problems identified by the customer to the Lead GDT for appropriate resolution.
  • Checking adjustment on all operators.
  • Checking for proper door installation and clearances.
  • Checking for appropriate UL 325 operator reversing operation and properly documenting any deficiencies.
  • Checking all set screws, rollers, cables and balance, horizontal and vertical track settings.
  • Checking balance on doors with operator disconnected.
  • Oiling and lubricating all rollers and springs with proper motor oil (not “WD-40”).
  • Placing appropriate warning and safety stickers on doors and operators.
  • Cleaning up all trash from job site.
  • Removing all hand prints from door.
  • Applying maintenance sticker to door, if required.
  • Leaving warranties and instruction manuals with customer.
  • Responding to customer requests in a pleasant manner.
  • Immediately notifying Lead GDT of any injuries sustained while on the job.
  • Consulting with Lead GDT to determine if any injury requires mandatory drug testing and reporting to test facility if required.
  • Accurately recording all Work Order site information, including brand, model, door size, door location and number, operator size and brand, door location/number.
  • Accurately recording date and time spent on the job.
  • Accurately recording type and extent of service performed.
  • Accurately recording all material used with item# and price.
  • Noting what actions need to be taken if the job cannot be finished or is not completed.
  • Recording emergency service on time card.
  • Recording any overtime or double-time on time card.
  • Recording on time card anyone else worked with on a job.
  • Recording invoice number and job name of all jobs worked.
  • Holding and maintaining a valid driver’s license.

  • Ensuring shop and warehouse space is clean and aisles are free from obstructions.
  • Returning extra material to its appropriate place in warehouse.
  • Refraining from smoking in warehouse, shop, or company vehicle not permanently assigned to technician.
  • Placing trash in proper containers.
  • Ensuring all materials and trailers are properly secured and batteries are charged and operational.
  • Ensuring doors and gates are closed when leaving.
  • Observing all posted speed limits, using seatbelts at all times, and using professional driving techniques whenever operating company vehicle.
  • Assisting in unloading of trucks when requested to do so by Service Manager.
  • Performing a variety of secondary support tasks as requested by the Lead GDT and/or Service Manager.
  • Attending and participating in all required and requested safety meetings and training sessions.
  • Watching designated training videos when requested.
  • Learning to identify specific brands of doors and operators.
  • Learning basic door and operator maintenance skills and reviewing new products when appropriate.
  • Becoming familiar with First Aid and medical emergency techniques.
  • Treating fellow employees with honesty, courtesy and respect

  • Garage door repair and install service to customers upon request.
  • Assistance and support to other technicians as requested.
  • Secondary source of data for customer billing purposes.
  • Source of data for payroll purposes.
  • Source of data for safety and accident reporting information.
  • Provider of first aid when required.
  • Assistance and support to warehouse and shop personnel when requested.
  • Secondary source of data for truck maintenance and operation expenses and service.

  • Telephone – land line and cellular.
  • Electronic software for timekeeping, customer invoicing, training, and communication.
  • Voice mail.
  • Typical assortment of mechanical tools and devices.
  • Welding equipment
  • Cutting torch
  • Typical assortment of common power tools such as impact wrench, circular saw, and drill.
  • Ladder (Up to 40’).

  • Must accurately fill out call data on work order when requested to do so within 30 minutes of leaving the job site.
  • Must be able to lift and carry up to 80 pounds for a distance of up to 50 feet.
  • Must be able to climb and work off of a 24’ to 30’ extension ladder.
  • Must keep an accurate time log and make any corrections by Monday morning.
  • Must report any job-related injuries within 1 hour.
  • Must re-stock truck daily.
  • Must check lift battery daily.
  • Must check oil on truck when refueling.
  • Must secure loads with 3 ropes.
  • In case of on-the-job accident, must report for drug testing within 8 hours.
  • Key Performance Measurements
    • Attendance and tardiness
    • Customer satisfaction
    • Ability to provide productive, safe, and accurate assistance to Lead GDT
    • Service skills proficiency
    • Rate of Callbacks
    • Safety record and commitment to safety
    • Rapport and attitude with fellow employees
    • Meeting production goals
    • Appropriate level of communication with Lead GDT, managers and office personnel

  • Daily contact with Lead GDT
  • Daily contact with Service Manager.
  • Daily contact with Office Manager.
  • Daily contact with other Service Technicians.
  • Periodic contact with Owner.

  • Daily contact with customers.
  • Periodic contact with vehicle service providers.
  • Regular contact with fuel providers.
  • Regular contact with suppliers.
  • Periodic contact with drug screening facilities.

  • Inability or unwillingness to take direction from Lead GDT can result in lost productivity, inferior workmanship, and/or reduced customer satisfaction.
  • Incorrect diagnosis of a customer problem will have a negative impact on customer satisfaction and company profitability.
  • Inefficient or wasteful amount of time spent on a job will negatively impact productivity objectives.
  • Disregard for safety rules can result in injury to an employee or customer.
  • Improperly maintaining tools and equipment can result in personal injury.
  • Inaccurately or illegibly recording customer data will result in inefficiency and extra work for several employees.
  • Failure to treat customers with decency and respect will negatively impact Company image and may result in lost business and referrals.
  • Failure to maintain a clean and professional image will negatively impact Company image.
  • Failure to properly maintain vehicle will result in potential lost time and extra cost to repair.
  • Failure to observe posted speed limits and professional driving techniques will result in negative impact on company image.
  • Failure to ensure truck is appropriately stocked with material will result in lost time and inefficiency.
  • Failure to notify Lead GDT of vehicle maintenance requirements will result in unnecessary expense and inefficiency.
  • Failure to maintain proficiency in product knowledge will result in lost time, efficiency, and customer satisfaction.
  • Failure to attend required safety training will result in increased risk for the technician and other employees and customers.
  • Failure to maintain an insurable driving record may result in loss of company driving privileges and/or termination.
  • Failure to respond to Lead GDT, service manager or service agent requests for call-in in a timely manner will result in confusion, inefficiency, and loss of customer satisfaction.

Working Terms and Conditions (may include, but not be limited to the following):

  • An Assistant Garage Door Technician will report in to Service Manager each morning to receive the days work orders and any other pertinent information from the Service Manager and/or Lead GDT, unless otherwise notified by Service Manager.
  • An Assistant Garage Door Technician will spend most of the day either at customer job sites or in a vehicle in transit between jobs.
  • The work environment is often dusty, dirty, with potential safety risks.
  • The work environment often includes harsh conditions of extreme heat and cold.
  • Some service jobs can involve areas of limited accessibility and hazardous footing.
  • The work environment includes the risk of falling objects, eye injuries, fire, cuts from sharp objects and edges, traffic accidents, electrical shock, lifting of heavy objects, and working from extreme heights.
  • The work environment is often oily, noisy, and greasy.
  • Jobs will require coordination and interaction with a co-worker.

  • Must posses a current valid Missouri driver’s license.
  • Must be able to pass a standard drug test.
  • Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools.
  • Must be able to lift up to 80 pounds and carry for a distance of up to 50 feet.
  • Must be able to read and write legibly and accurately.
  • Must be able to communicate over a telephone – landline and cellular.
  • Must be able to operate a smartphone with text messaging and applications.
  • Must be able to communicate in English.
  • Must have good eyesight or wear corrective lenses (glasses or contacts).
  • Must be able to walk and carry items on uneven ground.
  • Must be able to climb and work from a ladder height of 24’ – 40’.
  • Must be able to safely drive a work vehicle during the day, at night, and in inclement weather conditions.
  • Must be able to work in extreme heat and cold.
  • Must be able to work in a dirty, dusty, oily environment.
  • Must have manual dexterity in both hands, which allows the use of a hand tool.
  • Must have basic arithmetic skills to allow basic addition and subtraction.
  • Must have neat appearance.

  • Ability to understand and take direction from superiors.
  • Ability to handle multiple tasks within a day.
  • Ability to take direction from a Lead GDT.
  • Good reasoning ability to understand and determine failure mechanisms.
  • Ability to work with others in a positive and productive manner.
  • Ability to remember and follow through with regularly occurring tasks.
  • Ability to treat customers with decency and respect and to control personal emotions in confrontational situations.
  • Ability to handle stress in a reasonable and effective manner.
  • Ability to maintain a positive outlook and attitude.
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