Customer Satisfaction Survey

Your satisfaction is very important to us! The following questions are separated into three sections: initial contact and scheduling, technician performance and work completion, and overall satisfaction of JV Garage Door, LLC. Your answers help us to determine any areas we need improvement as well as areas we are doing well. Please respond openly and honestly. Comments can be made below each question or seperatly at the bottom of each section.

Please take note that many of the answer options are scaled. The first option is always the LOWEST rating, the last option is the HIGHEST rating. You many add additional comment as you see fit. Thank you for taking the time to complete this survey!

Initial Contact and Scheduling

How did you first contact us?

I called and my call was answered
I called and left a message
I sent a text message
I sent an email or completed the contact page on jvgaragedoor.com
I sent a message through an online service site (Zaarly, Amazon, BNI, etc.)

Was you message returned in a timely manner?

Comments

Provide any feedback concerning the initial contact and scheduling. Optional.

When you contacted for service was your call handled courteously, efficiently and professionally?

Comments

Did we schedule your service following you contact in a timely manner and work to accommodate your schedule?

Comments

Technician Performance and Service Completed

Select the technician that completed your service.*

This information can be found in the in the upper right hand corner of your invoice.

Did the technician arrive during the expected time frame?

Comments

Did the technician contact you to let you know he was on his way?

Comments

Was the technician clean and tidy, professional, courteous, and helpful at all times?

Comments

Was the service completed in a timely manner?

Comments

Did the technician review the work completed with you?

Comments

Was the technician able to fully answer any questions and seemed knowledgable in the service provided?

Comments

Did the technician go over your invoice and provide you with a copy (via email)?

Comments

Did the technician leave the work area clean and tidy?

Comment

Was the service completed to your satisfaction?

Please provide any additional comments concerning your experience with the technician and the service provided.

Technician Performance and Installation Completed

Select the technician that completed your install.*

This information can be found in the in the upper right hand corner of your invoice.

Did the technician arrive at the expected time?

Comments

Was the technician clean and tidy, professional, courteous, and helpful at all times?

Comments

Was the install completed in a timely and professional manner?

Comments

Did the technician explain the operation and maintenance of the new product? If you were not present at the time of installation, did the technician leave instructions for operation and maintenance?

Comments

Was the technician able to fully answer any questions and seemed knowledgable in the product and installation provided?

Comments

Did the technician go over your invoice and provide you with a copy (via email)?

Comments

Did the technician leave the work area clean and tidy?

Comments

Was the installation completed to your highest satisfaction?

Please provide any additional comments concerning your experience with the technician and the installation.

Overall Experience with JV Garage Door, LLC

Was the price fair for the value received?

Comment

How likely are you to recommend JV Garage Door to friends and family?

Comment

What did we do best?

What or How can we do even better?

How would you rate your overall experience with JV Garage Door?

Please provide any additional comments on your overall experience with JV Garage Door.

Do you authorize and consent to the use and publication of this questionnaire and your comments herein on media and advertising for JV Garage Door, LLC?*

Yes
No

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

816-875-8872

Step 1 of 2

Please fill in your contact information below.

Initial Contact and Scheduling

Technician Performance and Service Completed

Technician Performance and Installation Completed

Overall Experience with JV Garage Door, LLC

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

816-875-8872