Customer Satisfaction Survey

We wish to sincerely thank you for your business. Our objective is to complete every service or installation to your total satisfaction. Our goal is to exceed your expectations. Please take a few moments to let us know how we performed.

Step 1 of 2

Please fill in your contact information below.
Your Name*
First Last
Your Email*
Invoice Number*
This can be found in the upper right hand corner of your invoice.
Date work was preformed*
MM slash DD slash YYYY
How did you hear about JV Garage Door?
Are you a residential or commercial customer?
- Residential
- Commercial
Did we perform a service or installation?*
Service includes any repair, spring/parts replacement, panel repair/replacement and garage door/opener tune up. Installation includes new garage doors, garage door openers, and gate openers.
- Service
- Installation
Provide a brief description of the type of service you received.
Provide a brief description of the type of installation you received.

Your satisfaction is very important to us! The following questions are separated into three sections: initial contact and scheduling, technician performance and work completion, and overall satisfaction of JV Garage Door, LLC. Your answers help us to determine any areas we need improvement as well as areas we are doing well. Please respond openly and honestly. Comments can be made below each question or seperatly at the bottom of each section.
Please take note that many of the answer options are scaled. The first option is always the LOWEST rating, the last option is the HIGHEST rating. You many add additional comment as you see fit. Thank you for taking the time to complete this survey!
Initial Contact and Scheduling
How did you first contact us?
- I called and my call was answered
- I called and left a message
- I sent a text message
- I sent an email or completed the contact page on jvgaragedoor.com
- I sent a message through an online service site (Zaarly, Amazon, BNI, etc.)
Was you message returned in a timely manner?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Provide any feedback concerning the initial contact and scheduling. Optional.
When you contacted for service was your call handled courteously, efficiently and professionally?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did we schedule your service following you contact in a timely manner and work to accommodate your schedule?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Technician Performance and Service Completed
Select the technician that completed your service.*
This information can be found in the in the upper right hand corner of your invoice.
Did the technician arrive during the expected time frame?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician contact you to let you know he was on his way?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the technician clean and tidy, professional, courteous, and helpful at all times?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the service completed in a timely manner?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician review the work completed with you?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
- I was not present during the time of service
Comments
Was the technician able to fully answer any questions and seemed knowledgable in the service provided?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
- I was not present during the time of service
Comments
Did the technician go over your invoice and provide you with a copy (via email)?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician leave the work area clean and tidy?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comment
Was the service completed to your satisfaction?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Please provide any additional comments concerning your experience with the technician and the service provided.
Technician Performance and Installation Completed
Select the technician that completed your install.*
This information can be found in the in the upper right hand corner of your invoice.
Did the technician arrive at the expected time?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the technician clean and tidy, professional, courteous, and helpful at all times?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the install completed in a timely and professional manner?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician explain the operation and maintenance of the new product? If you were not present at the time of installation, did the technician leave instructions for operation and maintenance?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the technician able to fully answer any questions and seemed knowledgable in the product and installation provided?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
- I was not present during the time of service
Comments
Did the technician go over your invoice and provide you with a copy (via email)?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician leave the work area clean and tidy?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the installation completed to your highest satisfaction?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Please provide any additional comments concerning your experience with the technician and the installation.
Overall Experience with JV Garage Door, LLC
Was the price fair for the value received?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comment
How likely are you to recommend JV Garage Door to friends and family?
- Very Unlikely
- Unlikely
- Somewhat likely
- Likely
- Very Likely
Comment
What did we do best?
What or How can we do even better?
How would you rate your overall experience with JV Garage Door?
- Very Unsatified
- Unsatisfied
- Somewhat satisfied
- Satisfied
- Very Satisfied
Please provide any additional comments on your overall experience with JV Garage Door.
Do you authorize and consent to the use and publication of this questionnaire and your comments herein on media and advertising for JV Garage Door, LLC?*
- Yes
- No
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

816-875-8872

Step 1 of 2

Please fill in your contact information below.

Initial Contact and Scheduling

Technician Performance and Service Completed

Technician Performance and Installation Completed

Overall Experience with JV Garage Door, LLC

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

816-875-8872