JV Garage Door Service Terms and Conditions

JV Garage Door Service Terms and Conditions

JV Garage Door, LLC Service Terms and Conditions

Last updated: May 8, 2019 JV Garage Door, LLC (“us”, “we”, or “our”) operating as JV Garage Door providing maintenance, repair, and installation of commercial and residential overhead garage doors, garage door openers and other garage door system services (the “Service”).

Notice of Agreement

This is a agreement entered into by JV Garage Door, LLC DBA JV Handyman (described herein as Company) and the Customer engaging in services provided by JV Garage Door LLC (described herein as Customer) on the date established on the invoice provided to the Customer. By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. ANY PARTICIPATION IN THE SERVICE DESCRIBED IN THE INVOICE PORTION OF THIS DOCUMENT (VERBAL, WRITTEN OR OTHERWISE) WILL CONSTITUTE ACCEPTANCE OF THIS AGREEMENT. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

The Customer hereby engages the Company to provide services described herein under “Scope and Manner of Services.” The Company hereby agrees to provide the Customer with such services in exchange for consideration described herein under “Payment for Services Rendered.”

Scope and Manner of Services

Services To Be Rendered By JV Garage Door, LLC DBA JV Handyman (Company) includes but is not limited to the following: garage door and/or opener and/or accessories: maintenance, repair, install, replacement of parts or otherwise described on the invoice portion of this document.
Handyman services also provided by JV Garage Door, LLC includes but is not limited to: interior and exterior home repairs, minor electrical, minor plumbing, painting, doors, trim, wood, cabinets, tile, framing, decks, windows, lighting, appliances, concrete, landscape, shelving, gutters, sheds or otherwise described on the invoice portion of this document.

Estimated Services

Cost of Estimate to Customer
A request by a Customer for an overview of the estimated size, scope, and cost of a needed service provided by the Company (an Estimate) shall be provided to the Customer through electronic forms of communication (i.e. phone calls, text, email, etc.) at no cost. An Estimate requiring analysis at the service location for preparation, either by the Customer or the Company, will result in a service-call fee to be charged to the customer. A service-call fee is a minimum charge of forty-five ($45) dollars and the final amount to be charged to the customer is solely determined by the Company. In the circumstance the Customer accepts the estimate and estimated service is completed by the Company, the service-call fee charged to the Customer for an on-location estimate will deducted from the total amount due for service.

Deposit Payment
Estimates, prepared by the Company and presented to the Customer, for services provided by the Company, with an estimated value exceeding one thousand dollars ($1000.00) or any estimated value determined by the Company, shall require a deposit payment from the customer prior to the Company beginning the service. The Customer shall be required to provide a deposit payment equal to or greater than 50% of the estimated value of the service. The deposit payment paid by the Customer will be applied to the total amount due at the time of service completion.

In the circumstance materials need to be purchased by the Company to complete the estimated service, such as a garage door system for an estimated service of a new garage door install, the deposit payment shall be paid by the Customer prior to the Company ordering and/or purchasing the materials needed to complete the service.

Service Cancellation – Deposit Reimbursement
In the circumstance the Customer cancels the service after deposit has been paid, the Company does not guarantee a full or partial reimbursement of the deposit to the Customer. The cost of materials specifically required to complete the service that have been ordered/purchased by the Company is not eligible for reimbursement. The Company shall reimburse the Customer only the remaining value of the deposit after the cost of the service-specific materials ordered and/or purchased by the Company are deducted from the total amount of the deposit paid by the Customer.

The cost of the materials is determined by the amount billed to/paid by the Company by the provider of said materials including any tax, shipping/handling fees, and/or other fees associated with the order/purchase. If the cost of the materials exceeds the value of the deposit, no amount of the deposit will be reimbursed to the Customer. The Customer will have the option to reschedule the service within sixty (60) calendar days from the date of cancellation with no additional cost to the Customer for materials ordered/purchased for the service.

Garage Door Installation

Garage door installations will be performed in the most efficient manner possible and according to industry standard practices as governed by the IDA. It is the customer’s responsibility to make sure that the driveway is clear of vehicles, snow and ice to allow our installation truck to back up to the garage. It is also the responsibility of the customer to make sure that the garage is clear of vehicles and/or materials that will hinder the installation. The installer requires a working space equal to the space underneath the door when it is in the open position.  If the work cannot be performed on the scheduled installation date due to the customer failing to meet these said requirements, a trip fee of $45 will be incurred.

No carpentry work, electrical wiring, lumber or painting is included unless specifically indicated  at the time of sale.

We are not responsible for any damage that may be incurred to any electrical wiring, plumbing, or other such items that have been previously installed under sheetrock or plaster that is not visible to our technicians.

We are not responsible for damage to paint on the home near the garage door during the installation. As a normal part of a new garage door install, the trim of the old garage door will be removed and new trim will be installed. If there is any paint or caulking near the trim prior to install, the process of replacing the trim may result in damage to the paint. It is solely the responsibility of the customer to repair any damages to paint due to normal garage door installation. It is our recommendation that any painting to the home be completed following the garage door install.

Garage Door Opener Installation

It is the responsibility of the customer to provide a grounded outlet in the correct location for the garage opener installation. Manufacturer or labor warranty will not apply for any units that are plugged into an extension cord or plug adapter. Manufacturer warranty does not cover electrical disturbances such as power surges and/or lightning strikes.  Garage door openers that do not meet current UL-325 standards will not be reconnected to the new door. The customer claims all liability and responsibility for reconnecting an opener that is not UL-325 compliant.

JV Garage Door, LLC cannot guarantee that your built-in vehicle remote will operate the LiftMaster garage door opener system. For more information, please visit homelink.com.

Workmanship and Labor Limited 1 Year Warranty

Limited Warranty

JV Garage Door, LLC will provide a limited warranty on the workmanship and labor on the installation of new garage door parts sold by JV Garage Door, LLC.

Term of Coverage

The warranty period is 1 year (365 days) from the date of installation.

Coverage

JV Garage Door, LLC will repair issues that arise as a result of faulty or poor workmanship or labor on installed, new garage door parts, provided that JV Garage Door, LLC is notified of the issue during the warranty period. JV Garage Door, LLC reserves the right to inspect the issues in order to determine that the issue was caused by faulty or poor workmanship. JV Garage Door, LLC reserves the right to charge a service fee if it is determined that the issue was not a result of poor or faulty workmanship or labor on the part of JV Garage Door, LLC.

For issues covered by this workmanship and labor limited warranty, JV Garage Door, LLC will provide, at no additional cost to the customer, both parts and labor necessary to repair the issue.

This one-year limited labor warranty on parts is only applicable on new parts sold and installed by JV Garage Door, LLC that malfunction/fail due to the integrity of the part.

What is Not Covered

  • Normal expected wear and tear associated with system being exposed to elements
  • Shipping or transportation damages
  • Improper maintenance
  • Excessive voltage or current conditions from the electrical grid
  • Exposure to unsuitable environmental conditions (including but not limited to lightning strikes, storm, fire, flood, etc.)
  • Unauthorized or abnormal use, repair, modification, or operation
  • Negligence or accidents
  • Systems that have had work performed on them by contractors or individuals other than JV Garage Door
  • Any used garage door parts or garage door parts, new or used, provided by the customer for installation by JV Garage Door. This includes existing garage door openers reconnected to a new, installed, garage door systems.

This warranty also does not cover the costs associated with main system components that are covered by separate manufacturer’s warranties following the one-year limited warranty period. JV Garage Door, LLC will, however, aid in the pursuit of such warranty claims following the one-year limited warranty if desired by the customer. JV Garage Door, LLC will not cover costs related to removal, installation or re-installation, or troubleshooting issues that arise from defective manufacturer warranted components following the one-year warranty period.

Labor Warranty – Corrective Period

JV Garage Door, LLC will provide a one-year labor warranty as a corrective period for service or installation of any new parts. This one-year labor warranty includes labor completed by a representative of JV Garage Door, LLC that was not completed to the standards of the field in accordance with the International Door Association or does not comply with Missouri Law 400.2-315, fitness for a particular purpose.  Labor warranty is not applicable to the service or install of used or existing parts. Warranty period begins on the date of service or install.

Existing Conditions

Any conditions that exist prior to the installation of the new garage door door will remain after the new installation, such as but not limited to the following: If the floor is broken, out of level or sloped, the new door will not seal tightly to the floor.

If there is a drainage issue, a new door will not stop water from coming under the bottom of the door.

During windy rain/snow storms, water may come through underneath the door even if the floor is level.

If the garage door opening and/or floor are out of level, out of square, or out of plumb, the garage door may appear crooked in the opening. The door must be installed level, and cannot be set to the existing opening/floor.

Arched or 45 angle corners on the garage door opening can damage the bottom rubber, perimeter weather strip, and can also rub the paint off of the face of the garage door.

JV Garage Door, LLC shall not be held responsible for any conditions, such as those listed above, that effect the overall performance of the garage door after installation.

Payment for Services Rendered- Residential Customer

The Customer shall pay the Company for services rendered by the Company at the time of completion with an exception of a services requiring a deposit payment which is due prior to the service.

Should the Customer fail to pay the Company the full amount specified in any invoice within 30 calendar days of the invoice’s date, a late fee equal to 10% of the invoice shall be added to the amount due and interest of 18% per annum shall accrue from the 31st calendar day following the invoice’s date.

The Customer shall be responsible for all attorney and court related costs as well as any damages incurred by the Company while attempting to collect the past due amount.

Payment for Services Rendered – Commercial Customers

Customers, acting as a business or company, engaging in services provided by the Company on a commercial level including, but not limited to: residential or commercial property management, insurance provider, real estate, new construction, renovation construction, or other affiliated businesses contracting the Company for service provided, shall pay the Company the full amount for services rendered by the Company within 14 calendar days of the invoice’s date.

Should the Customer fail to pay the Company the full amount specified in any invoice within 45 calendar days of the invoice date, a late fee equal to 10% of the invoice shall be added to the amount due and interest of 18% per annum shall accrue from the 46th calendar day following the invoice date.

The Customer shall be responsible for all attorney and court related costs as well as any damages incurred by the Company while attempting to collect the past due amount.

Terms and Conditions of Service Legal Disclaimer

JV Garage Door may revise these Terms and Conditions of Service from time to time. The most current version will always be available at https://www.jvgaragedoor.com/legal/. Prices and product availability are subject to change without notice. All specials and promotions limited to stock on hand. Call for current prices.

Effective date: December 31, 2018

Applicable Law

This contract shall be governed by the laws in the State of Missouri or Kansas and any applicable Federal law. “Force majeure,” a delay or failure to perform beyond a party’s reasonable control, which such party is unable to overcome by exercise of reasonable diligence, including acts of God, war, terrorism, strikes, failures of suppliers, fires, floods or earthquakes.

By |2019-05-08T15:40:21+00:00May 8th, 2019|Uncategorized|Comments Off on JV Garage Door Service Terms and Conditions

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