Customer Survey For Services Performed

We wish to sincerely thank you for your business. Our objective is to complete every service or installation to your total satisfaction. Our goal is to exceed your expectations. Please take a few moments to let us know how we performed.

Step 1 of 2

Please fill in your contact information below.
Your Name*
First Last
Your Email*
How did you hear about JV Garage Door?
Comments on type of service/install you received. (Optional)

Your satisfaction is very important to us! Your answers help us to determine any areas we need improvement as well as areas we are doing well. Please respond openly and honestly. Comments can be made below each question or seperatly at the bottom of each section.
Please take note that many of the answer options are scaled 1 - 5. The first option (1) is always the LOWEST rating, the last option (5) is the HIGHEST rating. You many add additional comment as you see fit. Thank you for taking the time to complete this survey!
Technician Performance and Service Completed
Were you present at the time of service?
- Yes
- No
Did the technician arrive during the expected time frame?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician contact you to let you know he was on his way?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the technician clean and tidy, professional, courteous, and helpful at all times?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the service completed in a timely manner?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician review the work completed with you?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the technician able to fully answer any questions and seemed knowledgable in the service provided?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician go over your invoice and provide you with a copy (via email)?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician leave the work area clean and tidy?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comment
Was the service completed to your satisfaction?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Please provide any additional comments concerning your experience with the technician and the service provided.
Technician Performance and Installation Completed
Were you present at the time of install?
- Yes
- No
Did the technician arrive at the expected time?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the technician clean and tidy, professional, courteous, and helpful at all times?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the install completed in a timely and professional manner?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician explain the operation and maintenance of the new product?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the technician able to fully answer any questions and seemed knowledgable in the product and installation provided?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician leave you instructions for operation and maintenance of the new product
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Did the technician go over your invoice and provide you with a copy (via email)?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Did the technician leave the work area clean and tidy?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comments
Was the installation completed to your highest satisfaction?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Please provide any additional comments concerning your experience with the technician and the installation.
Overall Experience with JV Garage Door, LLC
Was the price fair for the value received?
- 1 Strongly Disagree
- 2 Disagree
- 3 Somewhat Agree
- 4 Agree
- 5 Strongly Agree
Comment
How likely are you to recommend JV Garage Door to friends and family?
- 1 Very Unlikely
- 2 Unlikely
- 3 Somewhat likely
- 4 Likely
- 5 Very Likely
Comment
How would you rate your overall experience with JV Garage Door?
- 1 Very Unsatified
- 2 Unsatisfied
- 3 Somewhat satisfied
- 4 Satisfied
- 5 Very Satisfied
Please provide any additional comments on your overall experience with JV Garage Door.
Do you authorize and consent to the use and publication of this questionnaire and your comments herein on media and advertising for JV Garage Door, LLC?*
- Yes
- No
Thank you for your feedback! We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

816-875-8872

Step 1 of 2

Please fill in your contact information below.

Your satisfaction is very important to us! Your answers help us to determine any areas we need improvement as well as areas we are doing well. Please respond openly and honestly. Comments can be made below each question or seperatly at the bottom of each section.

Technician Performance and Service Completed

Technician Performance and Installation Completed

Overall Experience with JV Garage Door, LLC

816-875-8872

816-875-8872

Customer Survey – JV Garage Door Technician – Email

Step 1 of 2

Please fill in your contact information below.

Your satisfaction is very important to us! Your answers help us to determine any areas we need improvement as well as areas we are doing well. Please respond openly and honestly. Comments can be made below each question or seperatly at the bottom of each section.

Technician Performance and Service Completed

Technician Performance and Installation Completed

Overall Experience with JV Garage Door, LLC