Notice of Agreement

This is an agreement entered into by JV Garage Door, LLC described herein as Company) and the Customer engaging in services provided by JV Garage Door LLC (described herein as Customer) on the date established on the invoice provided to the Customer. By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. ANY PARTICIPATION IN THE SERVICE DESCRIBED IN THE INVOICE PORTION OF THIS DOCUMENT (VERBAL, WRITTEN OR OTHERWISE) WILL CONSTITUTE ACCEPTANCE OF THIS AGREEMENT. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

The Customer hereby engages the Company to provide services described herein under “Scope and Manner of Services.” The Company hereby agrees to provide the Customer with such services in exchange for consideration described herein under “Payment for Services Rendered.”

Scope and Manner of Services

Services To Be Rendered By JV Garage Door, LLC (Company) includes but is not limited to the following: garage door and/or opener and/or accessories: maintenance, repair, install, replacement of parts or otherwise described on the invoice portion of this document.

Handyman services provided by JV Garage Door, LLC include but are not limited to: general interior and exterior home repairs, minor electrical work (e.g., fixture replacement), minor plumbing (e.g., faucet or disposal installation), painting, carpentry, cabinetry, tiling, drywall, decks, gutters, windows, shelving, and other repairs as described in the service estimate.

These services are subject to technician availability and may require separate quoting and approval. JV Garage Door, LLC does not perform services that require specialized licensing or permits unless specifically noted in writing. It is the Customer’s responsibility to verify whether permits are required for handyman projects.

The Customer grants JV Garage Door, LLC permission to access the property as reasonably necessary to perform the agreed-upon services. The Customer is responsible for ensuring clear and safe access to the work area. JV Garage Door, LLC shall not be held liable for delays or additional costs incurred due to restricted or unsafe access.

JV Garage Door, LLC reserves the right to document completed services through photographs for quality assurance, warranty verification, and promotional purposes. No identifying personal information or full property addresses will be publicly shared.

Additional fees may apply for services requested outside of standard business hours or in emergency situations. These fees will be communicated and must be approved by the Customer before work begins.

Estimated Services

Cost of Estimate to Customer

JV Garage Door, LLC may provide Customers with a general Estimate of the size, scope, and cost of requested services at no charge through electronic communication, including but not limited to phone, text message, or email.

If an in-person site visit is required by either the Customer or the Company to properly assess the scope of work, a service call fee will apply. The minimum service call fee is fifty dollars ($50.00), with the final amount to be determined solely by the Company based on time, travel, and complexity.

Estimates are valid for 30 calendar days unless otherwise specified in writing.

Deposit Payment

All estimates presented by the Company shall require a deposit payment prior to scheduling or initiating any service. The Customer must pay a deposit equal to or greater than fifty percent (50%) of the total estimated cost. No work will be scheduled or performed, and no materials will be ordered, until the required deposit is received.

If the estimate includes materials requiring pre-ordering (such as garage doors, openers, or special parts), the deposit must be received prior to the Company ordering and/or purchasing any materials.

By approving the estimate, the Customer acknowledges and agrees that:

• The deposit reserves materials and a spot on the service schedule.
• The Company is authorized to purchase any necessary materials as outlined in the estimate.
• The deposit will be applied to the final invoice balance at the time of service completion.

Failure to submit the deposit within five (5) business days of estimate approval may result in cancellation or rescheduling of the service date.

Service Cancellation – Deposit Reimbursement

If the Customer cancels the service after paying the deposit, the Company does not guarantee full or partial reimbursement of the deposit.

• The following rules will apply:
• If materials have been ordered or purchased, the cost of those materials—including taxes, shipping, and handling—will be deducted from the deposit.
• A cancellation fee of $250 will also be deducted from the deposit.
• If the cost of materials and the cancellation fee exceed the deposit amount, no refund will be issued.
• Materials that are custom-ordered or non-returnable are considered non-refundable once ordered.

Customers who cancel a service after paying the deposit may choose to reschedule the service within thirty (30) calendar days from the original cancellation date. If rescheduled within this period, the deposit will remain on file and be applied to the rescheduled service with no additional cost for previously ordered materials.

Cancellations must be made in writing (via email or text) to be considered valid.

Garage Door Installation

Garage door installations will be performed in the most efficient manner possible and according to industry standard practices as governed by the IDA. It is the customer’s responsibility to make sure that the driveway is clear of vehicles, snow and ice to allow our installation truck to back up to the garage. It is also the responsibility of the customer to make sure that the garage is clear of vehicles and/or materials that will hinder the installation. The installer requires a working space equal or greater to 15 feet from the garage doorway.  If the work cannot be performed on the scheduled installation date due to the customer failing to meet these said requirements, a minimum fee of $89 will be incurred to the Customer for the trip.

No carpentry work, electrical wiring, lumber, or painting is included unless specifically indicated at the time of sale.

We are not responsible for any damage that may be incurred to any electrical wiring, plumbing, or other such items that have been previously installed under sheetrock or plaster.

We are not responsible for damage to paint on the home near the garage door during the installation. As a normal part of a new garage door install, the trim of the old garage door will be removed, and new trim will be installed. If there is any paint or caulking near the trim prior to install, the process of replacing the trim may result in damage to the paint. It is solely the responsibility of the customer to repair any damages to paint due to normal garage door installation. It is our recommendation that any painting to the home be completed following the garage door install.

Garage Door Opener Installation

It is the responsibility of the customer to provide a grounded outlet in the correct location for the garage opener installation. Manufacturer warranty does not cover electrical disturbances such as power surges and/or lightning strikes.  For best protection and to prolong the life of the opener, it is strongly recommended that a surge protection device be used—either as part of a whole-home surge protection system or a dedicated surge protector rated for single-outlet use.

To ensure proper function and preserve the manufacturer warranty, garage door openers with built-in light sockets must only use incandescent bulbs within the specified wattage limits stated in the product manual, or LED bulbs that are specifically labeled for use with LiftMaster or Chamberlain garage door openers. The use of incompatible LED bulbs (including standard household LED bulbs) may interfere with opener operation and will void the manufacturer’s warranty.

Garage door openers that do not meet current UL-325 standards will not be reconnected to the new door. The customer claims all liability and responsibility for reconnecting an opener that is not UL-325 compliant.

JV Garage Door, LLC cannot guarantee that your built-in vehicle remote will operate the LiftMaster or Chamberlain garage door opener system. For more information, please visit homelink.com.

Workmanship and Labor Limited 1 Year Warranty

Limited Warranty

JV Garage Door, LLC will provide a limited warranty on the workmanship and labor on the installation of new garage door parts sold by JV Garage Door, LLC.

Term of Coverage

The warranty period is 1 year (365 days) from the date of installation.

Coverage

JV Garage Door, LLC will repair issues that arise as a result of faulty or poor workmanship or labor on installed, new garage door parts, provided that JV Garage Door, LLC is notified of the issue during the warranty period. JV Garage Door, LLC reserves the right to inspect the issues in order to determine that the issue was caused by faulty or poor workmanship. JV Garage Door, LLC reserves the right to charge a service fee if it is determined that the issue was not a result of poor or faulty workmanship or labor on the part of JV Garage Door, LLC.

For issues covered by this workmanship and labor limited warranty, JV Garage Door, LLC will provide, at no additional cost to the customer, both parts and labor necessary to repair the issue.

This one-year limited labor warranty on parts is only applicable on new parts sold and installed by JV Garage Door, LLC that malfunction/fail due to the integrity of the part.

What is Not Covered

• Normal expected wear and tear associated with system being exposed to outside elements
• Shipping or transportation damages
• Improper maintenance
• Excessive voltage or current conditions from the electrical grid
• Exposure to unsuitable environmental conditions (including but not limited to lightning strikes,
• storm, fire, flood, etc.)
• Unauthorized or abnormal use, repair, modification, or operation
• Negligence or accidents
• Systems that have had work performed on them by contractors or individuals other than JV Garage Door
• Any used garage door parts or garage door parts, new or used, provided by the customer for installation by JV Garage Door. This includes existing garage door openers reconnected to a new, installed, garage door systems.
• Use of LED light bulbs not designed for LiftMaster or Chamberlain garage door openers
• Use of lubricants not specifically intended for garage door systems, including but not limited to WD-40 or similar products

This warranty also does not cover the costs associated with main system components that are covered by separate manufacturer’s warranties following the one-year limited warranty period. JV Garage Door, LLC will, however, aid in the pursuit of such warranty claims following the one-year limited warranty if desired by the customer. JV Garage Door, LLC will not cover costs related to removal, installation or re-installation, or troubleshooting issues that arise from defective manufacturer warranted components following the one-year warranty period.

To qualify for manufacturer warranties for garage door openers or door systems, the Customer is responsible for registering the product with the manufacturer as instructed in the product documentation. JV Garage Door, LLC is not responsible for registration or for warranty coverage denied by the manufacturer due to failure to register or improper maintenance by the Customer.

Labor Warranty – Corrective Period

JV Garage Door, LLC will provide a one-year labor warranty as a corrective period for service or installation of any new parts. This one-year labor warranty includes labor completed by a representative of JV Garage Door, LLC that was not completed to the standards of the field in accordance with the International Door Association or does not comply with Missouri Law 400.2-315, fitness for a particular purpose.  Labor warranty is not applicable to the service or install of used or existing parts. Warranty period begins on the date of service or install.

Existing Conditions

Any conditions that exist prior to the installation of the new garage door will remain after the new installation, such as but not limited to the following: If the floor is broken, out of level or sloped, the new door will not seal tightly to the floor.

If there is a drainage issue, a new door will not stop water from coming under the bottom of the door.

During windy rain/snow storms, water may come through underneath the door even if the floor is level.

If the garage door opening and/or floor are out of level, out of square, or out of plumb, the garage door may appear crooked in the opening. The door must be installed level and cannot be set to the existing opening/floor.

Arched or 45 angle corners on the garage door opening can damage the bottom rubber, perimeter weather strip, and can also rub the paint off from the face of the garage door.

JV Garage Door, LLC shall not be held responsible for any conditions, such as those listed above, that effect the overall performance of the garage door after installation.

Optional Tune-Up Service

For select garage door installations and services, JV Garage Door, LLC may offer the Customer an optional one-year tune-up appointment at a discounted rate. This service is designed to inspect, adjust, and lubricate components of the garage door system to maintain optimal performance.

If the Customer prepays for the optional tune-up, the following terms apply:

• The appointment must be scheduled and completed within 13 months of the original installation or qualifying service date.
• If the tune-up cannot be completed due to customer unavailability, cancellation, lack of response, or any other reason not caused by JV Garage Door, LLC, the prepayment is non-refundable.
• If the Customer sells or transfers ownership of the property before the appointment, the prepaid tune-up may be transferred to the new homeowner, provided the service is performed at the original service address within the eligible timeframe.

JV Garage Door, LLC reserves the right to decline rescheduling requests that exceed the one-year window from the original qualifying service.

Payment for Services Rendered- Residential Customer

The Customer shall pay the Company for services rendered by the Company at the time of completion, or under other payment terms agreed upon in writing, with the exception of a services requiring a deposit payment which is due prior to the service.

Should the Customer fail to pay the Company the full amount specified in any invoice within 30 calendar days of the invoice’s date, a late fee equal to 10% of the invoice shall be added to the amount due and interest of 18% per annum shall accrue from the 31st calendar day following the invoice’s date.

The Customer shall be responsible for all attorney and court related costs as well as any damages incurred by the Company while attempting to collect the past due amount.

If an outstanding balance remains unpaid for more than 60 calendar days, JV Garage Door, LLC reserves the right to take further action to recover the debt. This may include filing a mechanic’s lien, referring the account to a debt collection agency, and/or pursuing recovery in small claims court. The Customer shall be responsible for all associated legal and administrative costs incurred by the Company in such efforts.

Payment for Services Rendered – Commercial Customers

Customers, acting as a business or company, engaging in services provided by the Company on a commercial level including, but not limited to: residential or commercial property management, insurance provider, real estate, new construction, renovation construction, or other affiliated businesses contracting the Company for service provided, shall pay the Company the full amount for services rendered by the Company within 14 calendar days of the invoice’s date, or under other payment terms agreed upon in writing.

Should the Customer fail to pay the Company the full amount specified in any invoice within 30 calendar days of the invoice’s date, a late fee equal to 10% of the invoice shall be added to the amount due and interest of 18% per annum shall accrue from the 31st calendar day following the invoice’s date.

The Customer shall be responsible for all attorney and court related costs as well as any damages incurred by the Company while attempting to collect the past due amount.

If an outstanding balance remains unpaid for more than 60 calendar days, JV Garage Door, LLC reserves the right to take further action to recover the debt. This may include filing a mechanic’s lien, referring the account to a debt collection agency, and/or pursuing recovery in small claims court. The Customer shall be responsible for all associated legal and administrative costs incurred by the Company in such efforts.

Terms and Conditions of Service Legal Disclaimer

JV Garage Door may revise these Terms and Conditions of Service from time to time. The most current version will always be available at https://www.jvgaragedoor.com/legal/. Prices and product availability are subject to change without notice. All specials and promotions limited to stock on hand. Call for current prices.

Effective date: August 1, 2025

Applicable Law

This contract shall be governed by the laws in the State of Missouri or Kansas and any applicable Federal law. “Force majeure,” a delay or failure to perform beyond a party’s reasonable control, which such party is unable to overcome by exercise of reasonable diligence, including acts of God, war, terrorism, strikes, failures of suppliers, fires, floods or earthquakes.